
The Municipality of 's-Hertogenbosch has started working on a new approach within basic services. Their 'Bossche approach', now a well-known concept within debt assistance, focuses on residents and focuses on more personal guidance. Our tool Fincent supports the Municipality of 's-Hertogenbosch in this.
Gijs Bolsius, team leader banking & financial services management for the municipality of 's-Hertogenbosch explains that within the municipality of 's-Hertogenbosch, the "Bossche aanpak Budgetbeheer" has been developed. This is a totally new way of looking at budget management and ensures that citizens develop the necessary competencies to be financially self-reliant. The Bossche Aanpak had already been added to Fincent, but now that we have fully implemented Fincent in our basic service provision, our approach is strengthened and we are even better able to actively guide residents and offer the right assistance tailored to them so that they regain control of their finances.

Attention to resident well-being and support of the care process through easily accessible information exchange between care provider and care recipient.
Fincent gives those seeking help greater insight, autonomy and ownership over
their own finances.
Fincent supports various methods such as the financially healthy scan from the Bossche approach. Which gives the person seeking help and the professional insight into the financial health.

Fincent is the central place where the person seeking help, the care provider and other parties involved have full insight into the financial situation and work together within one file.
Fincent is the tool that provides all parties involved with insight into the agreements made, lead times, important actions and objectives.
Thanks to the measurability of learning objectives and personal guidance, the person seeking help is guided towards self-reliance.
Fincent helps the municipality of 's-Hertogenbosch to provide sustainable support to residents who depend on financial assistance. Citizens who report to the 'First Aid for Money Matters' counter are now immediately registered in Fincent. This prevents double registration and ensures more efficient cooperation with the debt services team. From this registration the citizen has direct access to the digital file.
The administrative process of mapping the financial situation is a lot easier thanks to Fincent. In addition, within Fincent there is also a lot of attention to the guidance and well-being of the resident, and the entire assistance process is supported by an accessible Information Exchange between assistance provider and resident.

In order for Fincent to optimally meet the needs of professionals and citizens, we involve them in the development. The municipality of 's-Hertogenbosch is one of Fincent's innovation partners and thus makes an important contribution to the optimization of Fincent. This makes the tool perfectly suited to practice.