City Ring
City Ring now works faster, smarter and with more attention to the resident
Fincent: One portal, everything at hand
The resident is always the focus
Stichting Stadsring, responsible for debt assistance in Amersfoort and surrounding municipalities, faced the challenge of streamlining their administrative processes. They were working with four different systems, which led to duplication, loss of overview and delays in the process. This prevented Stadsring employees from working efficiently enough, resulting in delays in providing assistance to residents. They needed a solution that would not only improve their work, but also closely aligned with their specific work processes.
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Engaged citizens
Project details
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City Ring in the word
The benefits of Fincent for the municipality of 's-Hertogenbosch
1.
Working together for a financially healthy future
Attention to resident well-being and support of the care process through easily accessible information exchange between care provider and care recipient.
2.
Enlarge
of the
self-reliance
Fincent gives the person seeking help more insight, autonomy and ownership over their own finances.
3.
From budget control
towards sustainable budget guidance
Fincent supports various methods such as the financially healthy scan from the Bossche approach. Which gives the person seeking help and the professional insight into the financial health.
4.
Simplify administration
process
Fincent is the central place where the person seeking help, the care provider and other parties involved have full insight into the financial situation and work together within one file.
5.
Complete insight into the person seeking help, the care provider and other parties involved
Fincent is the tool that provides all parties involved with insight into the agreements made, lead times, important actions and objectives.
6.
With confidence
the future
towards
Thanks to the measurability of learning objectives and personal guidance, the person seeking help is guided towards self-reliance.
Fincent is easily customizable to your own needs
Stadsring chose Fincent because this platform offered them the flexibility they were looking for. Dick van Maan, managing director of Stadsring, explains why Fincent is such a good fit for their organization:
"Fincent is easily customizable to our own needs, and it integrates multiple functions into one application. This offers us many advantages."
With Fincent, City Ring's four systems came together in one platform. This gave the organization the freedom to customize the system and integrate it with their own work processes. Dick emphasizes that this flexibility is a big advantage to their way of working:
"In the old situation, we worked with four different packages, but now we integrate them into Fincent. This makes everything much simpler and clearer."
In addition, Fincent's customer portal allows residents to view their own records, upload documents and communicate directly with City Ring. This provides greater transparency and convenience for both employees and residents.
Benefits for City Ring in
their daily work by Fincent
1.
Faster
file processing
Employees now work in one system instead of four, allowing them to access records and find information faster without losing time switching between systems.
2.
Better communication
with residents
Residents can easily upload documents and view their records through the customer portal, which speeds up and facilitates communication.
3.
Usability
The system is intuitive, so employees were quickly accustomed to the new platform and quickly up and running without much training.
The move to
Fincent
City Ring has no regrets about switching to Fincent.
Dick van Maan puts it plainly:
"We don't regret the switch. I think other organizations would also have a good product if they choose Fincent."
Fincent's flexibility, combined with the integration of multiple functions into one platform, provides City Ring with a solution that makes their work much more efficient and better suited to their way of working.
"A file gets processed much faster."
"Fincent works exactly the way we work. The system thinks with us, keeps an overview and gives us the peace of mind to focus completely on the resident."
Let's create positive
impact together!
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Brouwerijstraat 1-A1
7523 XC Enschede
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