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Customer Support analyst

Scroll down for positive impact

Full-time

Enschede

€

The job

Does your heart beat faster with making customers happy? Do you enjoy solving complex issues together with enthusiastic colleagues and do you like freedom and responsibility? Then the Customer Support Specialist position at Innovadis is for you!
For our clients, you are the person they always like to talk to. You take care of first-line support issues, keep an overview and communicate openly and clearly with customers. Whenever possible, you make sure that issues that can be handled by you are resolved, thus ensuring happy faces. You are usually able to find a suitable solution quickly. For complex challenges, you dive in together with your colleagues and keep an overview. Through a well-established process, you keep an overview of all incoming questions, you monitor the KPIs and report back at the main level what went wrong and how we can improve ourselves. Thanks to you, every support ticket becomes a gift that makes our organization stronger.

We are Innovadis

We are Innovadis, and we guide and accompany you on your journey towards positive impact. Step by step. We do this for our clients and for our colleagues. Not only do we have decades of experience on this journey, but we also have the skills to help you reach your destination. First, we map out the journey by analyzing where we currently stand and the positive impact you want to make. Both for your organization and the people you serve. Together, we set the goals and create the roadmap to a better future. We love this part of the journey because we solve impossible puzzles for breakfast and come up with smart solutions for bigger problems on a daily basis. Sometimes, just for fun.

On our journey, we choose the most suitable solutions from the shelf or develop the ideal tailor-made solution. Of course, we understand that your world, our world, changes every day. That's why we remain flexible and continuously improve the solutions. This way, we stay on course and achieve our positive impact goals.

Now, of course, we're curious. What is your goal and how can we help you make a positive impact? Let's find out and develop a better future together.

We are Innovadis. Who are you?

Apply without applying!
Interested? Great! We would love to get to know you better and believe in the power of people. That's why we don't follow a standard application procedure or require motivation letters. Instead, we prefer to give you the opportunity to present yourself in a personal conversation. If you prefer to follow the standard process, that's absolutely fine too.

Don't quite fit the profile, but are you driven to learn new things? Then we would also like to get in touch with you! Inform about the possibilities and mail to s.vanvulpen@Innovadis.com.

What to expect from us

A varied job.
Freedom in the execution of tasks
An inspiring work environment
Freedom to work from home
Own laptop choice (Dell or Macbook)
Contribution to lunch
Opportunity to exercise with your colleagues
Nice colleagues
Freedom to join convivial get-togethers
Room for contributing ideas
Good benefits, including travel reimbursement
Room for development and specialization
Short-term growth opportunities
A one-year contract and with good performance a permanent contract

Here's what we expect from you

Hands-on mentality
Accurate, sociable, good listener
Preserves overview
Dares to ask, assertive
Collegial and reliable
Interested in IT, technology does not deter
Curious and communicatively strong
Fluent in English and Dutch
Organized and structured
MBO /HBO level of thinking
Tackler mentality
Customer support experience (pre)

Ample opportunities to attend events

Enjoy paddling with colleagues, corporate fitness or running together

Enjoying lunch together with the team

Monthly recharge sessions & get-togethers

Daily games of table tennis or table soccer

The coolest roof terrace in Enschede

Working with the latest techniques

Apply without applying

Interested? Great! We would love to get to know you better and believe in the power of people. That's why we don't follow a standard application procedure with motivation letters, but prefer to give you the opportunity to present yourself directly in a personal conversation. However, if you prefer to work in the standard way, that's absolutely not a problem.

1.

Your personal data

We will ask for personal information and a few questions that will help us understand who you are and what drives you.

We prefer to get to know you in person to determine if there is a connection, which is why we don't rely on motivation letters.

2.

A call to Innovadis

Shortly after leaving your information we will contact you by phone to schedule an appointment to get to know each other better. In this conversation we take the opportunity to go over practical info to avoid skewed expectations.

3.

Do your values match ours

Informal conversation with one of the team leaders where we get to know each other better and assess if your values align with ours. We are interested in your past work experiences and your career path for the future. This is also the perfect opportunity to ask any questions you have about us.

4.

In-depth introduction.

You'll interact with several people from your new team at Innovadis. You'll learn more about your new colleagues and we can test your knowledge & skills.