Eurogros, wholesaler of carpets and stair runners, completely revamped its product management with the implementation of a PIM system. Under our guidance, time-consuming, manual processes were replaced with an efficient system that allows real-time updates. Result: better cooperation with dealers and always up-to-date product information for customers.
Previously, Eurogros struggled with a fragmented product management system. The ERP system offered limited data, which meant that product information had to be maintained manually. This was not only time-consuming, but also created outdated information for dealers and customers, which slowed sales and led to unnecessary errors.
The move to a central PIM system changed this completely. Product data, specifications and images are now managed in one place and can be easily shared with dealers and customers. This reduces errors and ensures that everyone in the network has access to the most up-to-date information. The whole process has become not only faster, but also more reliable.
The new system makes communication with sales partners smoother and has increased customer satisfaction. Sales partners can now rely on up-to-date and consistent information, allowing them to respond more quickly to customer inquiries and reduce errors. Internally, the system has also significantly reduced administrative burdens.