Customers are becoming increasingly demanding and prefer to be served 24/7. As a supplier, you want to go along with this, but how do you ensure continuous availability? In addition, just being available is not enough. You want to actually help your customers by, for example, making personalized offers, stocks, delivery times and prices available. With a high-end e-commerce platform, you can set this up.

De Klok Dranken came to us with a clear question, wishes and needs. But, being a bit stubborn as we sometimes are, we still wanted to perform the target group analysis and map the digital roadmap first. As far as we are concerned, a must have for every start of a new project. Again, this turned out to be a golden move. Where many questions were already filled in beforehand and were dismissed with "we already have this mapped out", our sharp analysis and resolute approach also proved to be of added value.

As it turned out, the issue was somewhat broader and more complex than initially thought. Thanks to the joint effort during these sessions, we arrived at the best solution and brought together all wishes, requirements and needs. A great example of teamwork!

Given the personalization wishes, the possibility for continuous development, the demand for flexibility within the system and other wishes and requirements of De Klok Dranken, an e-commerce platform from our partner Virto Commerce was chosen. The platform is scalable, expandable, continuously developed and meets the needs of De Klok Dranken. Within the platform, each customer has their own login.

Behind the login each customer sees her own personal data, offers, prices, stocks, order history, et cetera. In other words, personalization at its best. If a customer has special price agreements, these are automatically passed on to the products and shown in the order overview. Stocks, delivery times, order history, favorite products, invoicing, everything is shown at customer level.